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Terms of Service

These Terms of Service (“Terms”) govern the use of services provided by Helen H Offshore (“Helen H Offshore,” “Company,” “we,” “our,” or “us”), including vessel charter services, crew transportation, cargo transportation, offshore support services, marine logistics, survey support, project support services, website use, and chatbot interactions.

By engaging our services, accessing our website, communicating with our personnel, or using our chatbot, you agree to be bound by these Terms.

1. Service Engagement and Payment

1.1 Service Requests

Clients requesting offshore vessel services must provide accurate and complete information regarding project requirements, personnel, equipment, schedules, locations, and any applicable safety or regulatory requirements.

1.2 Quotes and Agreements

All pricing, vessel availability, schedules, and project scope are subject to written confirmation by Helen H Offshore. Service quotes are valid only for the period specified in the quotation.

1.3 Payment Terms

Payment terms shall be governed by the applicable service agreement, charter agreement, purchase order, invoice, or written contract between the parties. Failure to make timely payment may result in suspension of services.

2. Scheduling, Delays, and Cancellations

2.1 Client Cancellations

Cancellation terms shall be governed by the applicable service agreement or charter contract. Clients may be responsible for mobilization costs, standby charges, cancellation fees, or other incurred expenses.

2.2 Company Cancellations and Delays

Helen H Offshore reserves the right to delay, suspend, reschedule, or cancel operations due to:

  • Adverse weather or sea conditions
  • Safety concerns
  • Mechanical issues
  • Port restrictions
  • Regulatory requirements
  • Acts of government
  • Labor disputes
  • Force majeure events
  • Other circumstances beyond our reasonable control

In such circumstances, Helen H Offshore shall not be liable for indirect, consequential, or project-related losses resulting from delays or cancellations.

3. Safety Requirements

3.1 Compliance with Safety Procedures

All passengers, contractors, visitors, and client personnel must comply with all safety instructions, vessel rules, applicable maritime regulations, and crew directions while aboard Company vessels or participating in Company operations.

3.2 Right to Refuse Service

Helen H Offshore reserves the right to deny boarding, remove personnel, suspend operations, or terminate services if any individual:

  • Violates safety procedures
  • Appears impaired by drugs or alcohol
  • Engages in unsafe conduct
  • Interferes with vessel operations
  • Poses a risk to personnel, property, or the environment

3.3 Certifications and Qualifications

Clients are responsible for ensuring that personnel assigned to offshore projects possess all required certifications, training, medical clearances, and regulatory qualifications necessary for project participation.

4. Assumption of Risk

Offshore marine operations involve inherent risks, including but not limited to:

  • Vessel movement and sea conditions
  • Boarding and disembarking hazards
  • Equipment operation
  • Weather-related risks
  • Marine environmental conditions
  • Personal injury
  • Property damage

By utilizing Company services, clients and participants acknowledge these risks and voluntarily assume responsibility for such risks to the fullest extent permitted by law.

5. Limitation of Liability

To the maximum extent permitted by applicable law:

5.1 Limitation of Damages

Helen H Offshore shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including:

  • Loss of profits
  • Project delays
  • Business interruption
  • Loss of contracts
  • Loss of use
  • Loss of revenue

5.2 Maximum Liability

The Company’s aggregate liability arising from any claim relating to the services provided shall not exceed the amount paid to Helen H Offshore for the specific services giving rise to the claim.

6. Indemnification

Clients agree to defend, indemnify, and hold harmless Helen H Offshore, its affiliates, officers, employees, vessel operators, contractors, and agents from any claims, damages, liabilities, costs, and expenses arising from:

  • Client negligence or misconduct
  • Violation of applicable laws or regulations
  • Actions of client personnel or contractors
  • Breach of these Terms
  • Property damage or personal injury caused by client personnel

7. Client Property and Equipment

Clients are responsible for all personal property, equipment, cargo, tools, and materials brought aboard Company vessels unless otherwise agreed in writing.

Helen H Offshore shall not be responsible for loss, theft, damage, or deterioration of client-owned property except where caused by the Company’s gross negligence or willful misconduct.

8. Website and Chatbot Disclaimer

8.1 Informational Purposes Only

Information presented on our website or through our chatbot is provided for general informational purposes only and may not reflect current vessel availability, project requirements, pricing, operational capabilities, or regulatory requirements.

8.2 No Guarantee of Accuracy

While we strive to provide accurate information, Helen H Offshore makes no representation or warranty regarding the completeness, accuracy, or reliability of website or chatbot content.

8.3 No Professional Advice

Website and chatbot content does not constitute legal, engineering, maritime, safety, regulatory, financial, or professional advice. Users should consult qualified professionals regarding their specific circumstances.

8.4 User Responsibility

Users are solely responsible for verifying information obtained through the website or chatbot before relying upon it.

8.5 User Conduct

Users may not use the website or chatbot for unlawful, abusive, fraudulent, harmful, or disruptive activities.

8.6 Intellectual Property

All website content, trademarks, logos, graphics, software, chatbot functionality, and related materials are the property of Helen H Offshore or its licensors and may not be copied, reproduced, or distributed without written permission.

9. Force Majeure

Helen H Offshore shall not be liable for delays, failures, or interruptions caused by events beyond its reasonable control, including but not limited to:

  • Severe weather
  • Hurricanes
  • Acts of God
  • Government actions
  • Labor disputes
  • Pandemics
  • Port closures
  • Supply chain disruptions
  • Vessel casualties
  • Mechanical failures
  • Regulatory restrictions

10. Modifications to Terms

Helen H Offshore reserves the right to modify these Terms at any time. Updated Terms shall become effective upon posting to the Company’s website.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the services provided by Helen H Offshore shall be subject to the exclusive jurisdiction of the state and federal courts located in New York.

12. Contact Information

Questions regarding these Terms may be submitted through the contact information provided on our website.

By engaging our services, accessing our website, or using our chatbot, you acknowledge that you have read, understood, and agree to these Terms of Service.